Refund policy

RETURN & REFUND POLICY
At Muse & Wear, we want you to be pleased with your purchase. Because we offer both digital artwork and physical art products, return eligibility depends on the type of product purchased.
PHYSICAL ART
We accept return requests for eligible physical products within 14 days of delivery.
To be eligible for a return, your item must be unused, undamaged, and in the same condition in which it was received, including its original packaging where applicable. Proof of purchase is required.
To request a return, please contact us before sending any item back. If your return is approved, we will provide instructions on where and how to return your order. Items returned without prior authorization may not be accepted.
Unless the product arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges are non-refundable unless required by applicable law.
DAMAGED, DEFECTIVE OR INCORRECT ORDERS
Please inspect your order when it arrives. If your artwork or other physical product arrives damaged, defective, or incorrect, contact us as soon as possible after delivery and include your order number and clear photographs of the item and packaging.
We will review the issue and, where appropriate, arrange a replacement or refund.
DIGITAL DOWNLOADS
Due to the nature of digital products, digital downloads are final sale and are not eligible for return, exchange, or cancellation once the digital product has been delivered or accessed, except where otherwise required by applicable law.
If you experience a technical problem with your download, receive an incorrect file, or discover that a file is defective, please contact us. We will work with you to resolve the issue and provide a corrected or replacement file where appropriate.
CUSTOM OR PERSONALIZED ITEMS
Custom-made, personalized, or specially commissioned products cannot normally be returned or exchanged unless they arrive damaged, defective, or incorrect, except where otherwise required by applicable law.
EXCHANGES
We do not offer direct exchanges. If an eligible physical item is approved for return, you may place a new order for the item you prefer.
REFUNDS
Once an approved return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
CANCELLATIONS
If you need to cancel a physical-product order, contact us as soon as possible. We cannot guarantee cancellation once an order has entered production, fulfillment, or shipping.
Digital orders generally cannot be cancelled once the digital product has been delivered or accessed.
CONTACT US
For questions about returns, refunds, damaged orders, or digital downloads, please contact Muse & Wear through our store contact page.